ASA
Loading...
Curating your experience…
Curating your experience…
Plans change. Here is exactly when an order can still be cancelled, and what happens next.
Sign in and go to Orders in your account. Every order you placed is listed there with its current status.
The Cancel action is offered on any order that has not yet been marked delivered.
A short reason is recorded against the order so our care team can follow up if something went wrong.
If the order was already paid for, the amount is returned to the payment method you used.
Ready-to-ship pieces leave our workshop within two business days of confirmation. Cancelling before dispatch means nothing has to travel back.
An order that has already been delivered can no longer be cancelled. Use the standard return route instead, on ready-to-ship pieces in unworn, original condition.
Bespoke and made-to-order shringar is crafted for you after the order is placed, over 7 to 14 business days. Once crafting has begun, please speak to our care team before cancelling — a customised piece cannot be returned later.
A cancellation refund goes back to the original payment method. How long it then takes to appear depends on your bank or card issuer.
Very occasionally we may have to cancel an order ourselves — a piece turns out to be unavailable, a payment cannot be verified, or a delivery address is not serviceable. If that happens we contact you first, explain why, and return the full amount you paid to the payment method you used. We will always offer to remake or substitute the piece before cancelling it, wherever that is possible.
If your order is already being crafted or prepared for dispatch, message our care team and we will act on it straight away.